Refund / Return Policy

Please read the entire KratomBloom.com return and refund policy below to fully understand it.

Return Policy

KratomBloom.com has a 30-day money back guarantee policy. This applies to both opened and unopened products. There does not need to be a specific reason for wanting a refund. However, you will need to return both opened and unopened products to us before we will issue a refund. The 30 day refund period starts from the day the product was delivered according to the tracking number.

Please note, if you are returning an opened product, it must contain at least 85% of the original contents in order to receive a refund. All returned items that have been opened are not reused and are disposed of.

Follow these steps to request a refund:

  1. Email customer support at [email protected]
  2. You will then receive a return postage label from customer support via email. You will not have to pay to mail back returned products.
  3. Take a copy of the label, either a printed copy or a picture/attachment on your phone, to the post office. Package and secure the package well before shipping.
  4. Email customer support to inform them that you have mailed the return package.
  5. Once the package is returned, you will refunded by either a) reversing the charge on your credit card or e-check or by b) mailing a physical check to your shipping address.

Note: It may take up to 5 business days to see a payment reversal for a credit/debit card or e-check.

Exchange Policy

There is a 90 day return policy after purchasing for all unopened and unused products.

Follow these steps to exchange or return an unopened product:

  1. Email customer support at [email protected]
  2. You will then receive a return postage label from customer support via email. You will not have to pay to mail back returned products.
  3. Take a copy of the label, either a printed copy or a picture/attachment on your phone, to the post office.
  4. Email customer support to inform them that you have mailed the return package.
  5. Once the return package tracking updates, customer service will begin processing the exchange or process the refund.